Mobile Field Service App for Enovis Healthcare

With an offline-capable mobile solution including integration into Business Central ERP, Enovis enables real-time field service management. Patient care representatives document rentals directly on-site. Available inventory is known at all times, and billing is possible without delay.

Ormed GmbH – an Enovis Group company – is a specialist in CPM motion splints. In addition to the manufacturing of these approved medical devices by Enovis, the Home Care Service (HCS) division organizes nationwide patient care regarding the rental of CPM motion splints.

Over 70 patient care representatives, mostly sole proprietors or service providers, ensure personal care across the region.

The CPM motion splints are available in different models for the four major joints: shoulder, knee, elbow, and ankle. The CPM motion splints are prescribed by doctors. With the prescription, patients turn to Enovis.

And now the patient care representatives come into play. They...

• receive orders from Enovis to supply patients with a CPM motion splint
• adjust the CPM motion splint individually for the patient according to medical specifications
• supervise the handling of the CPM motion splint directly with the patient during the scheduled treatment period
• and collect the CPM motion splint at the end of treatment.

Patient care is based on two-stage logistics. Enovis operates a central warehouse in Freiburg to supply the patient care representatives. These, in turn, each have their own stock of up to 120 CPM motion splints.

Enovis has been using a mobile app solution for patient-related processes since 2011 – developed based on the Ontego platform, explains Margarita Koch, Head of Home Care Service. The "MOTOR" app is used daily: For the delivery, collection, and exchange of CPM motion splints, but also for inventories or device handling.

According to Ms. Koch, the mobile way of working has several concrete advantages: Enovis headquarters receives information on the delivery of CPM motion splints to patients almost in real-time. This allows billing with payers to take place promptly.

Furthermore, real-time transparency regarding the stock of splints held by patient care representatives is essential. After all, it is the basis for always being able to provide sufficient splints during the season from October to Easter.

Technically, the field service application comprises a mobile client and middleware.

• The server component handles data communication with the ERP system. It automatically creates order documents and synchronizes all process data at regular intervals.
• Patient care representatives work daily in the field with Android tablets – online and offline. Deliveries, confirmations, and digital signatures are captured directly on-site.

"A decisive advantage lies in the complete ERP integration," says Margarita Koch. Orders, device information, and master data of patient care representatives are regularly synchronized from the industry ERP system KUMAVISION (Microsoft Dynamics Business Central). Confirmations and documents flow back in a structured manner and enable timely billing & quality assurance.

All relevant processes are mapped in the app:

• Order management with search and filter
• Delivery, collection, and exchange of devices
• Inventory processes with digital signature
• Device acceptance and shipping

Another added value is automated document creation: Rental contracts, handover protocols, and supply agreements are generated directly from the app, archived, and – upon consent – sent to the patient via email.

The documents are subsequently available centrally in the back office. The entire process meets the requirements for validated software in the medical environment – including audit-compliant logging and traceable data flows.

With the Motor solution, Enovis has complete transparency: Which splint is with which patient care representative? How many devices are ready for use? Which orders have already been completed today?

An expansion of back-office functions is being planned. For example, in the future, weekly reports from patient care representatives are to be created automatically and transmitted to headquarters. This aims to make the regular internal billing workflow simpler and faster.

With MOTOR 2.0 based on Ontego, Enovis has consistently implemented digitalization in decentralized patient care. In the next step, the app is also to be used for digital recording of travel times and routes – transforming the "rental transaction" app into a comprehensive digital service platform for the Home Care sector. In addition, further functions are planned for the back office, such as for the automated evaluation of app usage and the adjustment of rental price models.